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BH
Bulldog Harley-Davidson
Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on North Carolina data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,874 / year median in North Carolina
+15% projected growth
Job Description
Job Summary We are seeking a dynamic and customer-focused Service Advisor to join our Harley-Davidson service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide customers through their service experience, ensuring they receive accurate assessments and exceptional service. You will coordinate between customers and our skilled technicians to deliver efficient, transparent, and high-quality automotive care. This position offers an exciting opportunity to combine your passion for cars with outstanding customer service skills in a fast-paced environment. Responsibilities Greet customers warmly and listen attentively to understand their motorcycle concerns and service needs Explain repair and maintenance procedures clearly, providing detailed estimates using auto estimating tools Coordinate with technicians to prioritize repairs and ensure timely completion of services Write detailed service orders, documenting customer concerns, recommended repairs, parts needed, and labor estimates Manage cash handling transactions accurately while maintaining confidentiality and security Follow up with customers post-service to ensure satisfaction and address any additional questions or concerns Requirements Proven dealership experience or background in auto service management is highly preferred Experience working with service writing software and auto estimating tools is a plus Excellent customer service skills Strong organizational skills with attention to detail in managing multiple customer interactions simultaneously Join our team where your motorcycle expertise meets your passion for delivering exceptional customer experiences! We value energetic professionals eager to grow their careers in a supportive environment that celebrates automotive excellence.