Healthcare Customer Service Associate (In-Office) Fusion CX | Spindale, NC Make a Difference Every Day Fusion CX is seeking compassionate and customer-focused individuals to join our team as Healthcare Customer Service Associates. In this role, you'll assist members by answering questions, resolving concerns, and providing exceptional service in a fast-paced call center environment. Responsibilities Answer customer calls regarding benefits, eligibility, referrals, and claims. Research and resolve customer concerns with professionalism and empathy. Escalate complex issues when needed. Meet quality, productivity, attendance, and schedule expectations. Qualifications High School Diploma or GED required. At least 1 year of customer service or call center experience required. Medicare, healthcare, insurance, or pharmacy experience preferred. Strong communication, problem-solving, and computer skills. Ability to handle high call volumes while maintaining excellent customer service. Schedule Monday - Friday Flexible 8-hour shifts between 11:00 AM and 11:00 PM Why Join Fusion CX? $500 Hiring Bonus Competitive pay Attendance incentives Growth opportunities Supportive team environment Meaningful work helping customers when they need it most Apply Today! Start your career with Fusion CX in Spindale, NC and become part of a team that makes a difference every day. Fusion CX - Where Your Voice Makes a Difference.

Pay:

$14.00 - $15.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Spindale, NC 28160 (Required)

Work Location:

In person