Full Time Position Core Values:

Honor God Spread Joy Serve one another Be "authentically real"

Passion:

Providing premium pet care; exceeding client expectations

Our Niche:

Where Pets are Family, Too!

Three Uniques:

Referral quality veterinary medicine Comprehensive wellness plans including parasite prevention Convenient extended hours Educational Requirements for Customer Service Representatives (CSRs)

High School Diploma or Equivalent Work Environment:

Professional, positive attitude (Spreads the Joy) Good attendance A sense of urgency Common sense Works well with our Team and takes initiative when appropriate Physically and mentally able to handle a busy schedule with grace Has a desire to become an integral part of the AHS family Ability to multitask Exceptional client communication skills

• verbal AND written Accuracy and attention to detail A desire to learn what is needed to excel at their position A good work ethic
• honesty, integrity, accountability A good attitude An ability to follow instructions/directions An understanding of basic veterinary terminology, procedures and protocol

Client Experience:

Driven to go over and above for our client and patient experience while actively promoting our core values (Excellent customer service and patient care) Facilitate good working relationships through teamwork and collaboration between departments. Friendly customer service

• again, going above and beyond to not only provide what the clients request, but to make suggestions or market what they may NEED
• overdue vaccinations, overdue heartworm prevention, etc.

Greet owners and pets by name, confirming why they are here

Knowledge, Skills and Abilities:

Experience with PULSE practice management software (preferred) Has a sense of urgency Common sense Has the ability to multitask Exceptional client communication skills

• verbal AND written Accuracy and attention to detail A desire to learn what is needed to excel that their position An ability to follow instructions/directions An understanding of basic veterinary terminology, procedures and protocol

Job Responsibilities:

These duties are the CSRs' main responsibilities, but there are many more! Each station has their specific duties, but these are the MAIN duties of everyone in the department at any given time: Scheduling appointments Invoicing Accurate record keeping Maintain the warm, family "feel" Patient care and triage basics Keep tabs on activity in the lobby

• make sure everyone has been acknowledged, helped, etc.

Maintain clean, fresh-smelling lobby Maintain coffee station and direct clients to avail themselves of it Prepare paperwork for the next days' appointments Request and enter patients' histories Answer the phone Update client information, including names, addresses, phone numbers and email addresses Do weekly and monthly checklists Check the mail, both incoming and outgoing Fill prescriptions that are printed in the reception area Check phone messages Make sick and surgery patient follow-up calls Understand and help market Preventive Health Care Plans and sign up or renew Plans Handle contracts and financial agreements Check clients out in exam rooms (greeter-specific) Make sure exam room are clean and ready to go (shared responsibility with RVTS and VPCs) Check and respond to all digital communications Assist fellow CSRs in any way necessary Take initiative to educate yourself This is not an exhaustive list. As stated before, each station will have specific duties, but all CSRs need to know and understand what each station's responsibilities are.

Benefits:

Full time employment only

• 36-40 hours/week Simple 401 (k) with match after 2 years of employment (full-time AND part-time) Dental insurance (AHS pays $10) Vision, cancer, Accident and Long-term Disability supplemental insurance available at 10% employee cost All medical-related insurance deducted pre-tax Employee discount
• tiered benefit according to year employed (taxable) Flexible schedule BCBS health insurance (AHS pays 50% Paid time off/sick time (does not accrue) Uniform allowance (full
• and part-time) Full time 100% paid after 5 full years of employment Bonusly employee reward system Continuing education assistant ADD, Short-term Disability and Life insurance for employee and dependents 6 paid holidays 8 hours birthday pay after 2 years full-time employment We support work/life balance Currently developing a tiered system for advancement

Salary:

$15

• $17 pr hr

Schedule:

10-hour shift 8 hour shift Weekend availability (With differential pay)

Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Language:

English (Required)

Work Location:

In person