CSR - Customer Service Representative

Position Summary We are seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers. The ideal candidate will handle inquiries, resolve issues efficiently, and provide a positive customer experience while maintaining company standards. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person Resolve product or service issues promptly and professionally Maintain accurate customer records and interaction logs Escalate complex issues to appropriate departments Follow up with customers to ensure satisfaction Provide information about products, services, and policies Meet performance metrics such as response time and resolution rates Required Qualifications High school diploma or equivalent Previous customer service experience (1-3 years preferred) Strong communication and interpersonal skills Problem-solving and conflict-resolution abilities Basic computer skills (CRM systems, MS Office, etc.) Preferred Skills Ability to work in a fast-paced environment Strong attention to detail and organizational skills Benefits Limited or up to: Opportunities for advancement Paid holidays and Paid Time Off Medical, Dental, and Vision benefits 401K benefits