Job Overview:

We are a telecommunications company seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for managing customer accounts and providing exceptional service to ensure their needs are met. This is a part-time position with opportunities for growth and advancement.

Responsibilities:

Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries Manage and service customer accounts, including billing and account changes Perform data entry tasks accurately and efficiently Sell and upsell fiber internet, mobile, TV, and phone services Maintain a high level of professionalism and phone etiquette at all times Provide excellent customer service by addressing customer concerns and resolving issues promptly Perform light housekeeping duties, including wiping down counters and workstations, emptying trash, cleaning the employee restroom, etc.

Experience:

Previous experience in customer service or a related field is preferred Strong communication skills, both verbal and written Ability to navigate computer systems and perform data entry tasks accurately Sales experience or knowledge of upselling techniques is beneficial Excellent phone etiquette and interpersonal skills Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, opportunities for career growth, and a supportive work environment. to start your journey with us!

Pay:

$15.00 - $20.00 per hour

Work Location:

In person