Service & Customer Support Specialist (Farm Equipment) at Graham Personnel Services Service & Customer Support Specialist (Farm Equipment) at Graham Personnel Services in Turnersburg, North Carolina Posted in 1 day ago.

Type:

full-time Service & Customer Support Specialist (Farm Equipment) Statesville, NC $45,000 - $55,000 A growing agricultural equipment company is seeking a customer-focused and mechanically inclined professional to join its team as a Service & Customer Support Specialist . This position serves as a key point of contact for customers, assisting with product support, warranty claims, parts identification, troubleshooting, and order-related inquiries. The ideal candidate enjoys helping customers, solving problems, and building long-term relationships while supporting a variety of farm equipment products and tractor attachments. What You'll Do Respond to customer inquiries via phone, email, and chat Assist customers with parts identification and basic troubleshooting Coordinate warranty claims, repairs, and replacements Help customers select the appropriate equipment based on tractor specifications Process service requests, returns, and order adjustments Maintain accurate customer and service records Support order processing, quotes, and product information requests Work closely with warehouse and service teams to ensure excellent customer experiences What We're Looking For 3+ years of experience in customer service, equipment support, agricultural equipment, mechanical service, or a related field Understanding of tractor attachments, implements, or agricultural equipment Strong communication and organizational skills Ability to manage multiple customer requests and follow up effectively Experience using Microsoft Office and CRM systems SAP or warehouse management experience is a plus