Job Overview We are seeking a dynamic and dedicated Customer Service Specialist to join our team and deliver exceptional support to our clients and visitors. In this role, you will be the first point of contact, providing friendly, efficient, and professional assistance both over the phone and in person. Your organizational skills and technical proficiency will ensure smooth office operations, effective communication, and outstanding customer experiences.

This position requires a proactive approach to client services and the ability to work effectively in a fast-paced environment. Responsibilities Provide outstanding customer support through various channels including interactions, phone and emails. Analyze customer needs and provide appropriate solutions in a timely manner. Handle cash transactions accurately and efficiently. Collaborate with the team to resolve customer issues and improve service delivery. Maintain detailed records of customer interactions and transactions in the office system. Ensure compliance with company policies and procedures while delivering excellent service. Experience Proven office experience with strong computer literacy in Microsoft Office Suite (Word, Excel, Outlook). Previous customer service or front desk experience demonstrating excellent phone communication skills and professionalism. Experience with data entry, clerical tasks, and managing multi-line phone systems is highly desirable. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Prior administrative assistant experience that showcases time management skills and attention to detail.

Pay:

$38,045.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Vision insurance

Work Location:

In person