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The UPS Store at Wake Forest

UPS Store Associate / Customer Service Representative

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Job Description

The UPS Store in Wake Forest is now hiring!

Job Description :

We are looking for a dependable, friendly, and customer-focused individual to join our team at The UPS Store. The ideal candidate enjoys helping customers, is comfortable using computers, and can handle multiple responsibilities in a fast-paced retail environment. This position involves assisting customers with shipping, packing, printing, copying, mailbox services, and other store operations. We are looking for someone who is punctual, professional, detail-oriented, and willing to learn.

Responsibilities :

Assist customers with domestic and international shipping services. Pack items securely and prepare packages for shipment. Process shipments and operate shipping software and computer systems. Provide printing, copying, scanning, faxing, and document services. Assist with mailbox rentals, mail receiving, and related services. Answer customer questions and resolve routine service issues professionally. Operate the point-of-sale system and process customer payments. Maintain a clean, organized, and professional store environment. Help with opening and closing procedures, inventory, and daily store operations. Work collaboratively with the owner and other team members to ensure smooth store operations. Maintains a clean, organized, and safe working environment. Performs other duties as assigned.

Qualifications:

Strong customer service and communication skills. Basic computer skills and willingness to learn new software. Reliable, punctual, honest, and professional. Ability to multitask and work efficiently during busy periods. Attention to detail when processing shipments and customer transactions. Ability to stand for extended periods and lift packages as required, with or without reasonable accommodation. Previous retail, shipping, packing, printing, or customer service experience is preferred but not required. Able to lift 50+ pounds. What We Offer Competitive hourly pay based on experience. Training on store systems, shipping services, and daily operations. A friendly and supportive work environment. Opportunities to learn additional responsibilities and grow with the business. Flexible scheduling options, depending on business needs.

Job Type:

•

Part-Time Work Location :

• 12520 Capital Blvd, Suite 401, Wake Forest, NC 27587 How to Apply Please submit your Indeed application with your relevant experience and availability. We are looking for someone who takes pride in providing excellent customer service and can be a reliable member of our team. We look forward to meeting you!

Job Types:
Full-time, Part-time Pay:

$13.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements