Find & Apply For Customer Service Representative Jobs in Wake Forest, North Carolina

Job Summary We are seeking a Bilingual Customer Service Rep fluent in English and Spanish for a 100% remote contract opportunity supporting customers in the healthcare services industry. This call center role is ideal for a service-focused professional who enjoys helping people, resolving questions, and working in a structured, fast-paced environment. This position offers company-provided equipment, a clear training program, and ongoing nesting support to help you build confidence before moving into production. You will be part of a remote customer care team focused on quality, professionalism, empathy, and accurate support for customers with important eligibility, enrollment, benefits, and account-related needs. Key Responsibilities

• Handle inbound and outbound customer service calls in English and Spanish.
• Assist customers with eligibility, enrollment, benefits, account questions, and related service needs.
• Research customer concerns, identify solutions, and document interactions accurately.
• Process requests and transactions using multiple computer systems.
• Meet quality, productivity, attendance, and compliance standards in a remote call center environment.
• Provide professional, patient, and empathetic service during every customer interaction. Compensation and Benefits

• Pay:

  $17.46 per hour.
• Job type: Contract/Temporary.
• Anticipated duration: 6 months.
• Work arrangement: 100% remote within the contiguous U.S.
• Equipment is provided by the company.
• Training schedule: Monday through Friday, 8:00 AM to 4:30 PM EST.
• Training duration: 4 weeks, followed by 2 to 3 weeks of nesting.
• Expected production schedule: Approximately 10:30 AM to 7:00 PM EST, subject to change.
• Training begins August 19.
• Attendance is mandatory during training. No planned time off is permitted during training.
• Candidates must remain on camera during training and nesting. Required Qualifications and Skills
• Handle customer service calls related to healthcare eligibility, enrollment, benefits, and account questions.
• Research and resolve customer concerns while maintaining accurate documentation.
• Process transactions across multiple systems while meeting quality and compliance expectations.
• Deliver bilingual customer support in a remote call center environment.
• High School Diploma or GED required.
• Minimum of 1 year of customer service or related professional experience required.
• Fluent in English and Spanish, with a required language assessment.
• Strong verbal communication, active listening, and problem-solving skills.
• Comfortable navigating multiple computer applications at the same time.
• Able to work independently and remain productive in a remote environment.
• Traditional wired internet is required with minimum speeds of 50 Mbps download and 20 Mbps upload.
• Cellular internet services, including T-Mobile Home Internet, Verizon Home Internet, and similar services, are not permitted.
• Background check must clear before the training start date. Preferred Qualifications
• Previous call center experience.
• Healthcare customer service experience.
• Experience supporting eligibility, enrollment, benefits, or member account inquiries.
• Prior remote work experience in a structured customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.