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CS
CornerStone Staffing
Call Center Agent (I)
Career Insights for Call Center Representative
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Scorecard
Based on North Carolina data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,199 / year median in North Carolina
+5% projected growth
Job Description
Customer Service / Collections Agent
LOCATION
Whiteville, NC | OnsiteCOMPENSATION & SCHEDULE
$15.00/hour to start, increasing to $22.00/hour upon permanent hire Flexible 8-hour shifts, Monday-Sunday, between 8:00 AM-8:00 PM, with mandatory overtime as needed End-of-month schedule: 8:00 AM-8:00 PM with two 1-hour lunch breaks Sunday dialer rotation: 1-2 Sundays per quarter, with additional shifts possible during month-end Holiday availability required for temporary employeesROLE IMPACT
Help drive successful account resolution by providing professional customer service while collecting delinquent accounts. Success in this role is measured through consistent performance, quality customer interactions, achievement of collection goals, and accurate documentation while following established collection procedures. Contact customers regarding delinquent accounts using established collection guidelines and customer service best practices. Meet performance goals including call volume, successful contacts, payment commitments, and account resolution metrics. Negotiate payment arrangements based on customer circumstances and approved collection policies. Document all customer interactions accurately within the collection management system. Partner with leadership to escalate high-risk accounts requiring additional review. Requirements Minimum of 1 year of call center experience required. Minimum of 3 years of customer service experience required. High school diploma or GED required.CORE TOOLS & SYSTEMS
Microsoft Office Suite (Outlook, Word, Excel) Collection management software Telephony and automated dialer systemsPREFERRED SKILLS
Bilingual communication skills highly preferred. Strong verbal and written communication skills. Excellent time management, sound judgment, and ability to thrive in a fast-paced team environment.LEGAL NOTICE
Must successfully pass a criminal background check and fingerprinting. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacyPay:
Up to $15.00 per hourBenefits:
On-the-job trainingWork Location:
In personBenefits
- Dental Insurance