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CornerStone Staffing

Call Center Representative

Pay: $15/hr

Posted: 7 weeks ago

Location: Whiteville, NC (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/28/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,199 / year median in North Carolina

+5% projected growth

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Job Description

Call Center Representative (CSR)

Location:

Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

Shifts vary between 7AM - 9PM with two days off weekly Up to 2 Saturdays/month and 1 Sunday/quarter required Mandatory overtime at month-end Temporary-to-Hire, W2

Start Date:

Sept 2026 Job ID#: 156717 MINIMUM

QUALIFICATIONS

2+ years of Customer Service experience 2+ years of Call Center experience Ability to collaborate effectively within a team environment

PREFERRED SKILLS

Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT

This position plays a key role in supporting the client's financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES

Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS

Collections platforms and CRM systems

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #ARLINGTON1234