Call Center Representative (CSR)

Location:

Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

Shifts vary between 7AM - 9PM with two days off weekly Up to 2 Saturdays/month and 1 Sunday/quarter required Mandatory overtime at month-end Temporary-to-Hire, W2

Start Date:

Sept 2026 Job ID#: 156717 MINIMUM

QUALIFICATIONS

2+ years of Customer Service experience 2+ years of Call Center experience Ability to collaborate effectively within a team environment

PREFERRED SKILLS

Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT

This position plays a key role in supporting the client's financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES

Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS

Collections platforms and CRM systems

LEGAL NOTICE

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