Position Purpose:

Provide live or virtual support for members before, during and after their participation with the cooperative.

Duties include:

Assist members with making payments and billing inquiries Create service orders to repair, connect or disconnect electric services Listen to members' concerns, issues and questions Resolve members' concerns and questions about electric services or energy solutions Maintain a positive attitude and calmly respond to members' concerns or complaints Open new member accounts Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise Recommend new products or innovative energy solutions to meet members' needs Escalate issues and questions to other departments, as necessary Other projects and administrative tasks as requested

Qualifications:

Previous experience in customer service, call center, or a similar role. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Strong interpersonal skills and the ability to interact with customers and team members Equal Opportunity Employer, including Veterans and Individuals with Disabilities