Join O2 Dental Group of Wilmington as a Patient Specialist / Receptionist / Treatment Coordinator in Wilmington, NC! At O2 Dental Group of Wilmington, we're committed to delivering an exceptional dental experience for every patient. If you're an experienced Treatment Coordinator who enjoys helping patients feel confident and informed about their care—and has a strong ability to present and close treatment plans—this is the opportunity you've been looking for. We're seeking a friendly, organized, and results-driven individual to join our growing team. Why O2 Dental Group of Wilmington? We offer a modern, patient-focused environment where you can grow professionally, work alongside a supportive team, and make a meaningful impact every day. About the

Role:

As our Bilingual Customer Service Representative you'll play a key role in guiding patients through their dental journey—from the first phone call to completing their treatment plans. This role requires someone who can confidently present treatment, understand patient concerns, and help them move forward with care by building trust and clearly communicating value. You'll ensure each patient feels heard, supported, and confident in their decisions.

Key Responsibilities:

Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments Ensure provider schedules are filled and optimized for productivity Gather and update patient personal and insurance information Clearly present and explain treatment plans, helping patients understand the clinical need and value of recommended care Confidently guide patients toward accepting treatment by addressing concerns, discussing financial options, and building trust Identify patient needs, motivations, and barriers to treatment, and tailor conversations to support case acceptance Verify insurance coverage and eligibility, updating systems as needed (Denticon experience preferred) Enforce financial policies by collecting payments and accurately entering transactions Maintain accurate patient records and ensure all required documentation is complete Support a clean, organized, and welcoming office environment Assist with additional administrative duties to ensure smooth daily operations

Skills & Attributes:

Strong ability to communicate, influence, and build rapport with patients Proven success in presenting and closing dental treatment plans High emotional intelligence with the ability to understand patient concerns and needs Strong organizational, planning, and multitasking abilities Excellent customer service skills and a patient-first mindset Positive attitude and professional demeanor Ability to thrive in a fast-paced, goal-oriented environment Detail-oriented and dependable Comfortable using computers and dental software systems

Qualifications:

High School Diploma or GED 2-3 years of experience in a dental front desk or treatment coordinating role Experience with treatment presentation and case acceptance required Ability to lift 15-20 lbs Must be available to work full-time, Monday through

Friday Perks & Benefits:

Health, vision, life insurance, and more Paid time off and holidays Opportunities for growth within a supportive organization Join O2 Dental Group of Wilmington and be part of a team dedicated to helping patients achieve healthy, confident smiles every day—while making a real impact through patient education and treatment success. For quicker responses, please contact directly: 910-690-5926. Please state which position and location you are interested in.

Job Type:

Full-time Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Wilmington, NC 28411 (Preferred) Ability to

Relocate:

Wilmington, NC 28411: Relocate before starting work (Preferred)

Work Location:

In person