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StoreMore Self Storage & Washland Laundromat

Customer Service Representative

Job Description

StoreMore Self Storage & WashLand Laundromat has full-time positions open and is hiring immediately! We are staffed five days a week from 8:00 AM until 7 PM. On Tuesdays and Wednesdays we are staffed from 9 AM to 5 PM. We are looking for someone to work from 12 to 7 Thursday through Monday or maybe 1 PM to 8 PM. Background and drug tests are required before hire. Job Summary We are a self-storage facility, coin-operated laundromat, and U-Haul dealership. Candidates will handle responsibilities across all three services. A flexible work schedule, including mid-week and weekend availability, is required. Self-Storage duties Provide exceptional service over the phone as well as to walk-in customers Recommend appropriate unit sizes and services based on each customer's needs Sell merchandise, including packing/moving supplies, and insurance to protect our customers' goods Operate a Point of Sale (POS) system and take payments Make collection calls on delinquent accounts Perform property maintenance both inside the facility and on the grounds, including sweeping, mopping, and removing debris from units. Coordinate and facilitate maintenance and repairs. Laundromat duties Interact with our guests in a friendly and courteous manner Demonstrate how to use equipment and answer customer questions Must be able to do laundry for our Wash, Dry, Fold customers in an efficient and satisfactory manner Report equipment/cleaning product needs and/or malfunctions to the supervisor in a timely fashion U-Haul duties You will interface with customers to identify what they are looking for so that you can recommend the right equipment for their moving needs. Assist customers by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, you may also assist customers outside on the lot by ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Qualifications We are seeking someone who enjoys customer interaction and takes pride in the store's appearance. We want to ensure that our customers are treated with the highest level of courtesy and professionalism.
The candidate must have:
Valid driver's license and the ability to maintain a good driving record A high school diploma or equivalent; college education is a plus A minimum of three years of customer service and/or retail sales experience An energetic, outgoing, customer-oriented personality Strong communication, interpersonal, multi-tasking, and problem-solving skills Ability to work independently and collaboratively as part of a small team High level of ownership, accountability, attentiveness to detail, and initiative Computer knowledge including operating a Point of Sale (POS) system is preferred Ability and willingness to tend to the property by performing light cleaning including sweeping, mopping, dusting, changing light bulbs and removing debris from units General handyman skills and experience with common hand tools While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, bend, climb, or balance on a ladder, and maneuver around physical properties while performing various maintenance and inspection duties. On occasion, you may need to lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We offer a Benefits Package that includes Competitive Hourly Base + Bonus and Commission Paid training Flexible schedule Free laundry on your days off We are an Equal Opportunity Employer; M/F/D/V Available shifts and compensation: We have shifts available every day of the week. Compensation is $11-$13 /hour.
About StoreMore Self Storage:
We are a self-storage facility, coin-operated laundromat, and U-Haul dealership. Candidates will be expected to handle responsibilities across all three services. A flexible work schedule, with availability to work mid-week and weekends, is required.
Job Type:
Part-time Pay:
$11.00 - $13.00 per hour Expected hours: 20 - 40 per week
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Professional Development
  • Dental Insurance
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