At LOGAN Heating and Cooling , we pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities:

Provide courteous and friendly high-level customer service and support to customers and staff Efficiently manage and maintain service schedules and appointments Answer incoming phone calls and direct to appropriate parties Schedule service calls and maintenance appointments in Service Titan software Billing and Collections Review technician time sheets submitted daily Assist in inventory purchasing, handling, and transactions Other general office duties as assigned

Skills and Qualifications:

Courteous and friendly with excellent customer service/communication skills Documentation skills and strong attention to detail Excellent people skills - strong listening and communication skills and patience Ability to relate well over the phone and handle high volume phone calls Ability to resolve conflict Ability to stay organized and multi-task Excellent computer skills Strong work ethic Dependable and Trustworthy Problem-solving Positive attitude Team oriented Previous HVAC or dispatching experience (required) High school diploma or equivalent Experience with Service Titan (required)

Compensation:

Competitive compensation based on experience level.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8-hour shift

Work Location :

In person