Part-Time Bilingual Customer Service Representative

Part Time Location:

Winston-Salem, NC

Posted Sep 10, 2026 ., Winston-Salem, NC 27101

• Advanced Personnel Resources

Advanced Personnel Resources is currently seeking an experienced Bilingual Customer Service Representative for a direct-hire opportunity with a well-established client in Greensboro, NC. This position is ideal for a professional customer service representative with experience handling inbound customer intake calls, resolving customer concerns, and documenting detailed account information. Candidates must be comfortable managing a steady volume of customer interactions while providing accurate, professional, and compassionate service.

Position Details Pay:

$19.00 per hour

Schedule:

Monday:

8:00 AM

•1:00 PM

Tuesday:

8:00 AM

•1:00 PM

Friday:

8:00 AM

•1:00 PM

Saturday:

8:00 AM

•5:00

PM Location:

Greensboro, NC

Employment Type:

Direct Hire, Part-Time

Training:

Approximately one month of onsite training in Greensboro, followed by the opportunity to work remotely from an approved workspace. Responsibilities

Handle inbound customer service calls and chats regarding new and existing accounts.

Assist customers with account setup, billing questions, payments, account access, and other service-related concerns.

Gather information from customers and complete detailed intake documentation.

Update customer account information accurately within company systems.

Maintain thorough records of customer interactions.

Troubleshoot customer concerns and work toward first-call resolution.

Escalate technical issues when additional support is required.

Maintain customer confidentiality and protect sensitive account information.

Perform additional administrative and clerical duties as needed. Qualifications

Bilingual in English and Spanish required.

Previous inbound customer service, call center, or customer intake experience strongly preferred.

Candidates should have experience gathering information and assisting customers—not solely outbound sales or cold-calling experience.

2-5 years of call center or customer service experience preferred.

High school diploma or equivalent required.

Proficiency with Microsoft Office.

Strong data-entry and computer skills.

Typing speed of at least 30 WPM.

Excellent verbal communication and active-listening skills.

Strong problem-solving and conflict-resolution abilities.

Exceptional attention to detail.

Strong organizational and time-management skills.

Ability to remain professional and composed in a fast-paced customer service environment. What Makes This Opportunity Attractive This is a direct-hire opportunity with the potential for part-time employees to transition into full-time positions as opportunities become available. Following successful completion of onsite training, employees may also have the opportunity to work remotely. Interested candidates are encouraged to apply today through Advanced Personnel Resources. Advanced Personnel Resources

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