Everything we do is underscored by a why — and that why is one another.

Location:

Altru Patient Services | 3065 Demers 3065 Demers Ave Grand Forks, ND 58201

Pay Range:

$16.26 - $24.38

Summary:

The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Typical schedule is 40 hours per week, Monday through Friday from 8am - 5pm, on site

Essential Job Functions:

Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization.

Education:

•

Preferred:

Associates -

Healthcare Work Experience:

•

Preferred:

A minimum of 1 year

Related Experience Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

•

Sit:

Continuously (67-100%)

•

Stand:

Occasionally (5-33%)

•

Walk:

Occasionally (5-33%)

•

Stoop/Bend:

Occasionally (5-33%)

•

Reach:

Frequently (34-66%)

•

Crawl:

Not Applicable

•

Squat/Crouch/Kneel:

Occasionally (5-33%)

•

Twist:

Occasionally (5-33%)

•

Handle/Finger/Feel:

Continuously (67-100%)

•

See:

Continuously (67-100%)

•

Hear:

Continuously (67-100%)

Weight Demands:

• Lift -Floor to

Waist Level:

Sedentary (