A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels. This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms. What We Commit To - Our Employee Ownership Values As an employee-owner, you're expected to actively contribute to a culture that thrives on: Delivering a Personalized WOW Customer Experience Every customer interaction is an opportunity to exceed expectations We focus on making every visit memorable, personalized, and impactful Having a Team-First, Winning Mentality We succeed together by supporting one another and celebrating team wins Collaboration and unity drive our performance and customer experience Learning and Adapting to Constant Change We embrace growth, innovation, and feedback Change is not a barrier-it's a catalyst for improvement and excellence Taking Pride in Our Work and Thinking Like Owners Every task matters, and we take full responsibility for the results Ownership means accountability, care, and drive to go above and beyond Expecting Honesty and Integrity in All That We Do Trust is the foundation of our relationships-with customers and with each other We act with transparency, fairness, and respect at all times
Responsibilities:
Greet all customers with a smile when entering and exiting the store Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store Treat merchandise with care, and bag purchases carefully and efficiently Promote the Scheels Visa card and clearly explain all benefits End each transaction by saying "thank you" to every customer Process returns and exchanges for firearm purchases Complete firearm background checks Assist with Gun Room housekeeping Ensure all ATF federal laws and guidelines are followed Ability to execute technology-based processes for firearm and/or suppressor transactions All other duties as assigned
Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (
Note:
Additional leave benefits may apply based on your state of employment.) Learn more about what it means to be an owner at SCHEELS on our Careers Page .
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
