A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
If you're passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business. Learn more and apply today!
What's In It For You:
Average $80,000-$100,000 your first year, with top earners well into six figures. Guaranteed base salary plus commissions. Company truck, reinforcing company pride and representing the RDO brand. Training and development, as well as opportunities to grow within the organization. A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page. A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. Why RDO? When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members. Join RDO Equipment Co. in Williston, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Williston team supplies and services machinery from manufacturers like John Deere, Wirtgen, Topcon and Vermeer. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Williston community and beyond.
What You Will Do:
Build Strong Customer Relationships :
Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
Drive Product Support Sales :
Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
Deliver Customer Solutions :
Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
Stay Informed :
Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
Collaborate & Grow:
Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge. For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
Strong Communication Skills:
Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
Technical & Product Aptitude:
Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
Customer Service Mindset:
A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
Professionalism & Teamwork:
Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
Valid Work Authorization:
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love It Here:
Connected team environment: Getting together and celebrating each other is common in Williston.
Connection to the cutting edge:
We host customer and employee training on technology consistently.
Diverse functions:
RDO in Williston sells, services and supports a wide range of construction equipment. John Deere, Vermeer, Wirtgen, Topcon.
Growth opportunity:
We are continually building bench strength which creates promotional opportunities. Come grow with us.
High-performing team:
Working at the pace of our customers creates a fast-paced, exciting work environment. A dynamic environment : where no two days are the same. A supportive team : that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
