Job Overview We're looking for a motivated, dependable Customer Service Representative to join our agency team. This is a part-time position offering 16-36 hours per week This role is a great fit for someone who enjoys helping people, staying organized and creating a positive experience for both potential and existing customers. If you are a strong communicator, a team player and someone who takes pride in doing things the right way, we'd love to connect with you. Benefits Career Growth Opportunities Requirements Has excellent customer service and communication skills Is organized and detail-oriented Is self-motivated and dependable Works well as part of a team Wants to grow professionally and contribute to the success of the agency This position can grow into a sales opportunity Responsibilities Provide excellent customer service to potential and existing customers Respond to customer questions about coverage, billing, claims and products Follow established agency processes and procedures Process changes to existing accounts and policies Handle daily administrative tasks that support the agency owner and office operations Help create a welcoming, responsive and professional customer experience Answer the telephone and assist customers with billing and policy questions