Morris Printing Group 3212 E Highway 30, Kearney, NE 68847

Job Title:

School Mate Publishing Customer Service/Order Entry Representative Division:

School Mate About Us:

Morris Printing Group is a long-standing family-owned printing and book manufacturing company serving the whole United States. School Mate is a leading provider of high-quality planners and educational products for schools across the country. We believe in empowering education through organization, and our planners are an essential tool in helping students and educators succeed. Are you forward-thinking and passionate about helping others, ensuring that every customer interaction leaves a lasting positive impression? Do you thrive in a fast-paced environment where your problem-solving skills and positive attitude can shine? If so, School Mate is looking for an enthusiastic School Mate Publishing Customer Service/Order entry Representative to join our dedicated team! If you're passionate about helping teachers bring their books to life and want to join a company that values education, creativity, and organization, we'd love to hear from you! Apply today and become a part of the School Mate family. hr@morrisprintinggroup.com

Key Responsibilities:

• Develop an in-depth understanding of our products so you can guide customers with confidence.
• Be the first point of contact for our customers, providing them with exceptional service via phone, and email. Answer inquiries, resolve issues, and offer product recommendations with a smile in your voice.
• Quickly and effectively troubleshoot any challenges customers may have, ensuring their needs are met with creative solutions and a can-do attitude.
• Manage customer orders, and track shipments with accuracy and efficiency.
• Accurately enter customer orders that come in through the mail or online.
• Receive/review documents and accurately enter data into a computer system.
• Address order discrepancies, such as missing materials, or incorrect quantities, and find solutions while working with other departments.
• Collaborate with and occasionally assist in other departments.

Qualifications:

• Previous customer service experience, order entry, or administrative role is preferred, but a positive attitude and eagerness to learn are even more important.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally with an emphasis on spelling and grammar.
• High level of accuracy and attention to detail while entering data and processing orders.
• A natural problem solver who can think on their feet and handle challenging situations with grace.
• Comfortable using company's software, email platforms, and other digital tools.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment. Why Join Us?

Impactful Work:

Play a crucial role in supporting schools, teachers, and students nationwide.

Positive Environment:

Join a supportive and friendly team that values collaboration and innovation.

Growth Opportunities:

We offer ongoing training and development to help you grow in your career.

Competitive Compensation:

Enjoy a comprehensive benefits package, including health insurance, paid time off, and more.

Details:

• Full time Monday - Friday 8:00 AM - 5:00 PM.
• Your evenings and weekends are free.
• Paid holidays.
• 401K
• Competitive pay
• Personal days
• Vacation days

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Preferred)

Location:

Kearney, NE 68847 (Preferred)

Work Location:

In person