Customer Services Adviser

Job profile The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Job reference

R0002041

Date posted 13/03/2026 Application closing date 22/03/2026 Location Lincoln Salary

Career Grade:

S1c

• S4 (£25,051
• £28,288) Package Permanent Contractual hours 37 Basis Full time Job category/type Customer Services Attachments JDPS
• Customer Services Adviser.

doc Information for Applicants 2024.docx Customer Services Adviser Job description An exciting opportunity has arisen to join the Customer Services team at the City of Lincoln Council as a Customer Services Adviser. In this varied and rewarding role, you will support customers across multiple contact channels, including telephone, e-mail, and face‑to‑face interactions. Our team provides services covering Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health, as well as main reception and switchboard duties. We are seeking candidates who can demonstrate a strong customer focus, work effectively within a multi‑skilled team, and deliver a high standard of service in a fast‑paced environment. Proficiency in Microsoft Office applications is essential. We welcome enthusiastic, organised, and efficient individuals with a passion for helping customers and contributing positively to our service delivery. This is a career‑graded position, starting at £25,051 per annum, rising to £26,020

• £26,077 upon successful completion of a skillset competency test, and further increasing to £26,518
• £28,288 once two skillsets have been achieved.

Key responsibilities:

• Work under the general direction of one of the Customer Services Team Leaders to deal with queries received from customers and stakeholders across a range of Council services.
• Provide advice and support to the Customer Services Team Leaders to help continually improve the service provided to customers and stakeholders.

Benefits we offer:

• Flexible working options / flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme.
• Employee online discount scheme (including cinema, retail/supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable travel options (tax-free bike scheme and discounted City parking).

For an informal discussion, please contact Lewis Gaukrodger (Acting Customer Services Assistant Manager) on lewis.gaukrodger@lincoln.gov.uk In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement. All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a basic DBS check. Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route. As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.