Customer Experience Agent

Customer Experience Agent 84786 US Highway 81, Norfolk, NE 68701 $16.50 - $20.00 an hour - Full-time $16.50 - $20.00 an hour - Full-time Powersports Nation is looking for a friendly and detail-oriented Customer Experience Agent to join our team. PSN is the largest supplier of remanufactured engines and salvaged ATV/UTV parts in the industry, and we need someone with a passion for customer service who thrives in a fast-pasted environment to elevate customers' experience with our company. The Customer Experience Agent is responsible for providing exceptional service and support to customers across multiple channels (phone, email, chat, social media). The ideal candidate will be able to work 40 hours a week with minimal absences, Monday through Friday, 8 am to 5 pm.

NO WEEKENDS!

Mandatory drug test at hire. Bilingual a plus but not required.

Pay:

$16.50-$20

Per Hour, DOE Benefits:

Health Insurance Available at Hire Company Paid Life insurance, Voluntary Life, Dental, Vision, Disability, Accident, and Critical Illness Insurance Available Climate Controlled Work Area Paid Vacation and Holidays Ongoing Training and Development Family Friendly Work Environment Discounts Available on Powersports Related Products (New and Used)

No Nights or Weekends Responsibilities:

Address customer inquiries, resolve complaints, and ensure a smooth and positive experience throughout the customer journey Gather customer feedback, identify areas for improvement, and work with internal teams to enhance products and services Guide customers through troubleshooting, order fulfillment, and post-purchase support, while ensuring satisfaction and fostering long-term relationships with clients Maintain a high level of parts knowledge to confidently assist customers

Requirements:

High school diploma or GED Proven experience in a customer-service role​ Excellent communication and problem-solving skills Proficient computer skills (ability to type at least 32 WPM) Strong organizational and time management abilities A proactive, team-oriented mindset ​ ​ ​ ​

Pay:

$16.50 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person