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NM
Norfolk Motor Company
Express Lube Advisor
Career Insights for Automotive Customer Service Representative
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Based on Nebraska data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,442 / year median in Nebraska
+11% projected growth
Job Description
Job Summary As an Express Lube Advisor, you will own our customer's experience in the Express Lube. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the oil change process, our Express Lube Advisors are true professionals who enjoy helping others. Looking for someone with retail sales and customer service experience. This position starts at $40,000 and has the potential for much more. Benefits 401K Plan Medical insurance Dental, Vision and Supplemental Insurance PTO Birthday Day Charity Day off Employee Discounts Holidays Flexible work schedule Responsibilities Oversee flow of Express Lube. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently