A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Werner Enterprises is hiring a Customer Service Assistant in Papillion, NE. This is a full-time position. This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.
ESSENTIAL JOB FUNCTIONS
Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods. Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments Schedule pick up and delivery appointments for shipments with customers and carriers. Prepare shipping paperwork as needed Generate shipment status and other reports for internal and external customers. Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
EDUCATION AND EXPERIENCE
High school graduate or equivalent experience. P.C. computer experience required. One to three years customer service experience preferred. Zero to six months customer transportation experience preferred.
PHYSICAL REQUIREMENTS
Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 %
Dexterity:
utilizing phone, typing, and writing. 75-100 % Lift in excess of 10 pounds. 0-24 %& #xa; We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age. By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https: //www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.
