Customer Service Associate

Customer Service Associate Roca, NE Job Details Full-time $19.00 - $20.91 an hour 1 day ago Benefits Wellness program Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Life insurance Referral program Qualifications Forklift Certification Retail sales transactions Computer operation Spanish Customer relationship building Maintaining an organized workspace Customer retention Phone communication Outdoor work Computer literacy Cycle counting inventory management English Forklift Supply chain transportation management Receiving shipments Transportation planning Clean workspace maintenance Irrigation POS systems Order entry Order picking Technical Proficiency Entry level Client interaction via phone calls Full Job Description Heritage Landscape Supply Group is seeking a FT Counter Sales/customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities:

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times. Accurately process and manage customer transactions at the sales counter using the company's computer system to ensure efficient and precise order fulfillment. Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy. Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction. Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Other duties as assigned. Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications:

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience. Proficiency in basic computer operations and internet navigation. Experience or familiarity with point-of-sale systems and order entry procedures. Capability to handle physical demands, including lifting up to 50 lbs Ability to work in varied conditions, including warehouses and outdoor environments. Willingness and ability to work overtime as needed during the peak season. Capability to pass a pre-employment background/drug test.

Preferred Qualifications:

Bilingual proficiency in English and Spanish. Previous experience with irrigation or landscaping products. Forklift operation experience/Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments.

Job Location:

National Structure - Roca 10901 S 14th St Roca, NE 68430 As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at

US:

855.556.3221, or by email to: with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. Benefits Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Program Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays Paid Parental Leave, Adoption Assistance Program Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Mental, Physical and Emotional Well-Being Programs for Employees and Families Wellness Program and Safety Program with Bonuses for our Drivers Employee Referral Bonus Program