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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Nebraska data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,327 / year median in Nebraska
-5% projected decline
Job Description
Join our Customer Service Team and Help Nebraska Families! New competitive pay rates! Starting at $21.33!! Customer Service experience a plus, but not required. Extensive paid training is provided. Paid holidays and time off. Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees. Life Insurance and Long-Term Disability are paid by the company. Commitment to staff advancement. Customer Service team environment. Some of your duties may include: Providing excellent customer service to internal and external customers by professionally answering all calls. Quickly navigating through multiple computer screens. Identifying barriers, evaluating how we can help the customer. Accurate and timely documentation of customer contact. Maintaining confidentiality and security of case information. Creative team projects. Regular and timely attendance.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health Insurance