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Senior Customer Service Representative at Commercial State Bank Senior Customer Service Representative at Commercial State Bank in Wausa, Nebraska Posted in 1 day ago.

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full-time Company Description Commercial State Bank is a community-focused financial institution serving individuals, families, and businesses with a range of banking products and services. The bank emphasizes personal relationships, responsive service, and local decision-making to support its customers' financial goals. Team members work in a collaborative environment where integrity, reliability, and customer care are core values. Commercial State Bank provides opportunities for professional growth and encourages staff to contribute to both the organization and the surrounding community. Role Description The Senior Customer Service Representative is a full-time, on-site role located in Wausa, NE. This role is responsible for serving bank customers at the branch by handling account inquiries, opening and maintaining deposit accounts, processing transactions, and resolving issues in a timely and accurate manner. Daily tasks include assisting customers in person and by phone, providing information about bank products and services, and ensuring a positive, consistent customer experience. The Senior Customer Service Representative also supports more complex customer requests, helps train and mentor junior team members, and follows all bank policies, compliance requirements, and security procedures. This position collaborates closely with branch leadership and other team members to maintain high service standards and contribute to branch goals. Qualifications Ability to deliver strong Customer Service and support overall Customer Satisfaction. Experience providing Customer Support and managing Customer Experience in a financial or service-oriented environment. Background working as Customer Service Representatives or in similar frontline customer-facing roles. Knowledge of basic banking products, services, and transaction processes is preferred. Strong communication, problem-solving, and conflict-resolution skills. Attention to detail with the ability to follow procedures and maintain accurate records. Comfort with computer systems, point-of-sale or teller platforms, and standard office software. High school diploma or equivalent required; additional education or banking certifications are a plus. Ability to work on-site in Wausa, NE, and collaborate effectively within a team environment.