DOUGLAS Company has been designing, manufacturing, and importing quality stuffed toys for 70 years in Keene, New Hampshire. Our strength and continued growth come from a committed, creative, and enthusiastic team who share a passion for what we do and a desire to carry forward the rich heritage of DOUGLAS Company. DOUGLAS is currently seeking a Customer Service Assistant to join our Promotional Sales Division.

Job Title :

Customer Service Assistant Department :

Promotional Products Division Reports to :

Promotional Sales Manager Job Summary :

Provide daily Customer Service for

Promotional Sales Division Key Responsibilities :

Provide exceptional customer service by maintaining daily order processes - answering phone inquiries and emails expediently and entering new orders Quote and schedule shipping/freight, both small package and palletized Arrange sample shipments as requested Provide overall sales support focused on established goals Data entry and reporting as needed Interact with various internal departments and outside vendors

Skills Required :

Strong customer service work ethic with a positive outlook and proactive attitude Effective communication skills both verbal and written Acute attention to detail Time management and adaptability in an environment of changing priorities Familiarity with Microsoft Office (Word, Outlook, Excel) and

Google Sheets Education/Experience :

High school diploma or equivalent 1-3 years of experience via jobs or internships preferred Familiarity with promotional products, printing, and SAP are all a bonus but not required Full-time hourly position with vacation, insurance, and 401K plan available.

Job Type:

Full-time Pay:

From $21.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Education:

Associate (Preferred)

Experience:

administration: 2 years (Required) Ability to

Commute:

Keene, NH 03431 (Required) Ability to

Relocate:

Keene, NH 03431: Relocate before starting work (Required)

Work Location:

In person