Summary The Customer Service Representative is responsible for providing outstanding customer support via telephone, email, and office visits. Answer initial and follow-up calls from customers who have delivery, service, and technical support issues with the ability to take full ownership of the issue from start to finish. This role is to handle service for Keene location.

Essential Duties and Responsibilities:

Answer all incoming calls in a timely manner with an exemplary phone demeanor Fulfill customer requests for delivery, pricing, technical, and product information Order entry Handle collection calls Prepare budget plans Open new accounts Maintain accurate information in the customer database Other duties as assigned Qualifications Minimum of two years customer service experience, preferably in the fuel industry Organized with the ability to work in a fast-paced office Self-starter and highly motivated Problem solver Strong computer skills Excellent written and verbal communication skills

Job Type:

Full-time Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person