Position:

Customer Care Coordinator Department:

Customer Care Reports to:

VP Revenue Generation Location:

145 Airport Dr. Rochester, NH 03867 (Onsite only•not eligible for remote)

Hours:

Full-Time, Monday•Friday, 8:30am•5:00pm

Company Overview:

LDI Solutions is a mission-driven organization dedicated to designing essential tools and high-performance materials that protect health and wellness. We focus on engineered performance, reliability, and long-term value by bringing together expertise in quality, operations, and innovation. By partnering with care providers and furniture manufacturers, we deliver sustainable, field-tested solutions that ensure safety in the delivery of care. We're currently seeking a Customer Care Coordinator to help bring this mission to life through exceptional customer support and coordination.

Key Responsibilities:

Processing all orders and completing the invoicing process (light invoicing) Field and respond to incoming calls and electronic communications Resolving complaints and ensuring customer satisfaction Responding to inquiries for information and quality support Maintain and update customer database Collect data and prepare monthly reports as assigned Learn about products and customers to be able to answer questions

Requirements:

Minimum 1 year of order entry experience Experience with Office 365 Suite and CRM software such as

Salesforce Qualifications:

Strong computer skills Experience with QuickBooks and/or Odoo preferred but not required B2B Customer Service experience preferred but not required Strong communication and organization skills Demonstrate a sense of urgency to complete tasks to deadlines Ability to manage time and meet frequently changing deadlines in a fast-paced environment Willingness to take direction and work within a group towards team goals

Compensation:

Pay and Benefits $23.00•$25.00 per hour (Dependent on Experience) Profit sharing Paid vacation and holidays 401K Health/Dental insurance

Current Benefits Package:

1. Long Term Disability Insurance after (90) days of employment. LDI will cover 100% of the premium costs related to our company sponsored LTD insurance policy. Summary plan details will be provided to you. 2. Health & Prescription Drug, Vision and Dental Insurance after (30) days of employment. LDI will cover 75% medical insurance expense for individuals and dependents. Vision insurance is 100% employer paid. Dental insurance is paid fully by the employee. 3. You will be eligible for LDI's incentive program beginning in 2026. Typically, bonuses range from 3•10% of an employee's annual salary. Bonus amounts are a factor of both company sales and margin. 4. 401(k) with company match. You will be eligible to take part in LDI's 401(k) program after (90) days of employment. LDI provides a Company match as follows: 100% match on the first 3% of employee contributions and 50% on the next 2% of employee contributions. Summary plan details will be provided to you. 5. You will receive two (2) weeks of vacation annually. LDI also pays eligible employees for eleven (11) holiday days per year.

Pay:

$23.00•$25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Experience:

Customer Service:

1 year (Required) Ability to

Commute:

Rochester, NH 03867 (Required)

Work Location:

In person