Technical Support & Customer Service Representative Full-Time | Entry-Level |

Growth Opportunity Pay:

$15-$20 per hour Are you someone who enjoys solving problems, helping customers, and working with technology? We are seeking a motivated Technical Support & Customer Service Representative to join our growing team. This role is ideal for someone with strong communication skills, mechanical aptitude, and a passion for delivering exceptional customer experiences. In this position, you'll provide technical support for a variety of wellness and lifestyle products, assist customers with troubleshooting and product-related questions, coordinate repair services, and support inventory and product testing activities. If you're highly organized, detail-oriented, and enjoy finding solutions, we want to hear from you. What You'll Do Customer Support & Technical Assistance Serve as a primary point of contact for customers via phone, email, and other communication channels Provide technical support and guidance for product users Troubleshoot and diagnose customer-reported issues Document customer interactions and resolutions accurately Deliver professional, friendly, and timely customer service Repair Coordination Coordinate repair efforts with third-party service providers and field technicians Schedule and monitor service requests through completion Track repair status and communicate updates to customers Ensure service issues are resolved efficiently and professionally Product Testing & Inventory Support Perform light assembly, testing, and inspection of products as needed Assist with parts inventory management and organization Maintain accurate inventory records Help identify and document recurring service trends or product concerns Qualifications Required Skills Strong customer service and phone communication skills Technical aptitude and ability to troubleshoot equipment-related issues Independent problem-solving skills and sound judgment Excellent organizational skills and attention to detail Strong verbal and written communication abilities Proficiency with Microsoft Office, including Outlook and Word Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications Previous customer service, technical support, help desk, repair coordination, or product support experience Experience working with consumer products, electronics, mechanical equipment, or related products Familiarity with inventory management processes Mechanical aptitude and willingness to learn new technologies What We're Looking For The ideal candidate is dependable, detail-oriented, and customer-focused. You enjoy solving problems, learning new systems, and helping customers find solutions. You can work independently, stay organized, and maintain a positive attitude while managing a variety of responsibilities throughout the day. If you're looking for an opportunity to build your customer service and technical support skills with a company that values its employees and promotes long-term success, we'd love to hear from you. To apply, please email your resume to seacoast@leddygroup.com , call (603) 749-4810 ext. 715, or apply online at www.leddygroup.com . Veterans and military spouses are encouraged to apply. About Leddy Group Leddy Group, an ESOP Company, is a regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.