Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative assistant to join our team. In this role, you will be the point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. This person must have basic knowledge of HVAC & Plumbing industry and understanding of job scopes, please do not apply if you do not have an understanding of how this industry works. We are looking for the following availability 11a-7pm shift Monday- Friday and rotating weekends (in this case you would have off Monday and Tuesday in place of your rotating weekend so you have two consecutive days off 2 weekends per month), training will be Monday-Friday 8am-4pm until ready to take on the role independently. Candidate must live 10-20 minutes from location so you are not driving home more than you are working! You will answer the overflow of phone calls, book appointments, handle inquiries, resolve issues, write out estimates, order materials and contribute to the overall satisfaction of our customers. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service delivery. Provide accurate information about products and services while addressing customer concerns effectively. Book and confirm all appointments daily. Collaborate with team members to resolve complex issues and improve service delivery. Assist in identifying opportunities for upselling or cross-selling products based on customer needs. Uphold company policies and procedures while maintaining a professional demeanor at all times. Order Material at specific plumbing supply shops, collect deposits, and write estimates. Requirements Proven experience in customer service or client services, preferably in a call center environment. Strong phone etiquette with excellent verbal communication skills. Must understand Plumbing and HVAC language, preferably someone with a backround in customer service in these fields. A proactive approach to problem-solving with strong organizational skills. Ability to work independently as well as part of a team in a dynamic setting. Flexibility to adapt to varying workloads and schedules as needed. Join us in delivering outstanding customer experiences while growing your career in a supportive environment!

Job Types:

Full-time, Part-time Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Experience:

plumbing or hvac call center: 1 year (Required)

Work Location:

In person