A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Service Representative (B2B Experience Preferred)
Location:
Bridgewater, NJ Hours:
Monday - Friday, 8:00 AM - 4:30
PM Job Type:
Full-time Payroll:
Semi-monthly pay schedule About Us We are a wholesale orchid grower and retailer providing premium orchids to wholesalers, garden centers, florists, and retailers throughout the Northeast. We are seeking a dependable and organized Client Relations Representative to join our team. This position focuses on maintaining excellent relationships with existing clients, managing orders, and assisting new accounts during setup — ensuring every customer receives attentive and accurate service. Key Responsibilities Call existing wholesale clients regularly to take orders, confirm product availability, and make recommendations based on their needs. Follow up with new account inquiries and applications, providing product and pricing information and guiding them through the setup process. Communicate professionally by phone, text message, and email to ensure smooth coordination of orders, delivery details, and payment processing. Answer questions about orchid varieties, growing processes, care instructions, and post-delivery issues. Prepare and record sales invoices and payments accurately. Maintain up-to-date customer records and assist with general administrative tasks. Collaborate with greenhouse and delivery teams to ensure excellent service from order to delivery. Assist with order preparation when clients have special needs or requests. Maintain a positive, service-oriented attitude in every client interaction. Demonstrate initiative by identifying opportunities to improve customer service, strengthen client relationships, expand product knowledge, improve internal processes, and support other departments during slower periods. Requirements Minimum 3 years of customer service or retail sales experience (B2B preferred). Excellent telephone and written communication skills. Strong organizational skills, attention to detail, and reliability. Comfortable using basic computer programs such as Word, Excel, Email, and Google Chrome. Willing to learn QuickBooks and internal systems (training provided). Ability to multitask and prioritize in a fast-paced environment. Knowledge or interest in orchids, horticulture, or greenhouse products is a plus. Valid driver's license required. Mandarin language ability preferred but not required. Benefits Health insurance Paid time off Employee discount Why Join Us You'll work closely with a small, passionate team that values long-term client relationships and attention to detail. As you grow in this role, you'll develop valuable communication, negotiation, and client management skills . This is a great opportunity for someone who enjoys building connections, loves plants, and wants to grow in a stable, hands-on business environment.
Job Type:
Full-time Pay:
$20.00 - $23.00 per hour
Benefits:
Employee discount Health insurance Paid time off
Education:
Associate (Required)
Experience:
Retail sales: 3 years (Required) B2B sales: 1 year (Preferred) social media: 1 year (Preferred)
