Job Overview We are seeking an experienced and customer-focused Service Advisor to join our automotive dealership team. The ideal candidate will possess a strong background in dealership auto service management, automotive diagnostics, and customer service. This role involves communicating effectively with customers, managing service repairs, and ensuring a seamless experience from vehicle intake to delivery. The Service Advisor will also leverage their mechanical knowledge and sales skills to upsell necessary services and maintain high customer satisfaction standards. Responsibilities Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns Write detailed service estimates utilizing automotive repair knowledge, including transmissions, oil changes, brake repair, tire service, suspension, alignment, diesel engine repair, shocks & struts, air brake systems, and auto body repair Manage service write-ups efficiently while providing excellent customer service throughout the repair process Upsell additional services based on vehicle diagnostics and mechanic recommendations Coordinate with technicians to ensure timely completion of repairs and services Handle cash transactions accurately and maintain proper documentation of all services performed Maintain detailed records of vehicle repairs, estimates, and customer interactions Stay informed about automotive industry trends, including auto estimating and automotive diagnostics techniques Requirements Proven experience as a Service Advisor in a dealership environment or automotive service management role Strong knowledge of automotive repair procedures including transmissions, oil changes, brake systems, tire services, suspension work, diesel engines, shocks & struts, auto body repairs, air brakes, alignments, and other mechanical systems Excellent customer service skills with the ability to communicate technical information clearly to clients Ability to upsell services effectively while maintaining integrity and customer trust Mechanical knowledge or mechanic experience is highly preferred to better understand vehicle diagnostics and repairs Familiarity with auto estimating software and automotive diagnostics tools Experience in auto sales or automobile sales is a plus Strong organizational skills with attention to detail in documentation and cash handling responsibilities This position offers an opportunity to work in a professional environment where your automotive expertise and customer service skills will be valued. The role is integral to delivering exceptional service experiences that foster customer loyalty and trust.

Pay:

$80,302.99 - $96,708.98 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person