We are seeking a Customer Service Representative to provide exceptional customer support and ensure accurate order processing. This role serves as a key point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to support order fulfillment and customer satisfaction.

Responsibilities:

Process customer orders accurately, ensuring all account details, pricing, and order information are entered correctly.

Provide customers with updates on order status, shipping schedules, delays, and additional information needed to complete requests.

Respond to customer inquiries and resolve issues in a professional and timely manner.

Monitor and manage online orders, process updates, and maintain ongoing communication with customers.

Maintain accurate records of customer interactions, concerns, and resolutions.

Collaborate with internal departments, including sales, marketing, production, and shipping, to support customer needs.

Answer inbound calls and provide information regarding products, services, and company offerings.

Process credit card transactions and assist with shipment tracking, delivery coordination, and issue resolution.

Prepare quotes, create purchase orders, process invoices, maintain files, review reports, and support special projects as needed.