A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Burlington Kia Are you a proactive communicator with a talent for building relationships? Burlington Kia, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Business Development Center (BDC) Associate to join our team. If you thrive in a fast-paced environment and have a passion for helping customers, we want to hear from you!
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone, email, and online chat, providing prompt and professional responses. Schedule appointments for sales and service departments, coordinating with customers and internal teams to ensure a seamless experience. Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action. Maintain and update customer records in the dealership management system, ensuring accurate and detailed information. Work closely with the sales and service teams to ensure that all customer needs are met, and to support dealership goals. Develop and implement strategies to enhance customer retention and satisfaction. Provide information about current promotions, new inventory, and dealership services to potential and existing customers. Track and report on key performance metrics, including appointment conversion rates and customer satisfaction scores.
Qualifications:
Previous experience in a customer service or sales role, preferably within the automotive industry. Strong communication skills, both verbal and written. Ability to manage multiple tasks simultaneously in a fast-paced environment. Proficient in using CRM systems, dealership management software, and basic office applications. A positive attitude with a focus on customer satisfaction and relationship-building. Strong organizational skills and attention to detail. High school diploma or equivalent; additional education or training is a plus.
What We Offer:
Competitive wage structure. Comprehensive benefits package, including health insurance, retirement plans, and more. Ongoing training and professional development opportunities. A supportive and team-oriented work environment. Opportunities for career growth and advancement within the dealership. How to
Apply:
If you're ready to contribute to the success of Burlington Kia and help drive our business forward, we encourage you to apply! Burlington Kia is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.
