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C
Confidential
Customer Solutions Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Customer Service Representative
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Based on New Jersey data
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What they do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
$50,580 / year median in New Jersey
-14% projected decline
Job Description
We're hiring Customer Solutions Representatives to support a growing Verizon Wireless campaign. This is a full-time, in-person customer-facing position where you'll meet with customers during scheduled home appointments, learn about their needs, and introduce them to Verizon Wireless products, smartphones, mobile devices, and wireless service options. As a Customer Solutions Representative, you'll help customers understand their available options, answer questions, recommend solutions, and assist interested customers with wireless enrollments, account setup, device activations, and account transfers. You'll also work alongside service technicians to help create a smooth, professional customer experience. What You'll Do as a Customer Solutions Representative Meet with customers during scheduled home appointments Introduce Verizon Wireless smartphones, mobile devices, plans, and sales promotions Learn about customer needs and recommend products or services that fit their lifestyle Explain wireless plans, device features, pricing, and service options in an easy-to-understand way Answer customer questions and provide helpful product information Assist customers with new wireless enrollments, account setup, device activations, and account transfers Build positive customer relationships through professional communication and personalized service Work alongside service technicians to provide a seamless customer experience Meet individual and team Customer Solutions Representative performance goals Stay up to date on Verizon Wireless products, promotions, and services What We're Looking For in a Customer Solutions Representative Strong communication and interpersonal skills Friendly, professional, and customer-focused attitude Comfortable interacting with customers face-to-face Motivated to learn new products, technology, and sales techniques Self-motivated and dependable Ability to explain information clearly and confidently Interest in smartphones, wireless technology, and customer solutions Previous experience in customer service, retail, hospitality, sales, technology, or telecommunications is a plus Prior Customer Solutions Representative experience is highly preferred Why Join Us as a Customer Solutions Representative? Full-time opportunity Hands-on training and ongoing support Customer-facing experience Opportunity to develop sales and communication skills Career growth and advancement opportunities Work with well-known wireless products and technology Great opportunity for entry-level candidates looking to build a career in sales, customer service, or telecommunications If you're outgoing, motivated, customer-focused, and ready to learn, we'd love to hear from you. Apply today for the Customer Solutions Representative position!