Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
NF
Navy Federal Credit Union
Member Service Representative (Full-Time) - Burlington
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Jersey data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Member Service Representative (Full-Time) - Burlington Navy Federal Credit Union $22.00 - $25.00 / hr United States, Jersey, Burlington Aug 01, 2026 Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Additional Information Hours:
Available Monday - Saturday, hours based on business needs.Location:
2321 Mt. Holly Road Burlington, Jersey 08016 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com. About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE 100
Best Companies to Work For 2026- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld Best Places to Work in IT 2026
- Most Loved Workplace - America's Top Most Loved Workplaces 2025
- 2025 PEOPLE Companies That Care
- sweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes 2026 America's Best Large Employers
- Forbes 2025 America's Best Employers for Grads
- Forbes 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- sweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine.