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Client Service Representative (Cape Regional)
Career Insights for Client Service Representative / Associate
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$45,890 / year median in New Jersey
-19% projected decline
Job Description
About Us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. Short Description Responsible for daily management of orders for all client support services to include the reconciliation of the daily client collection list. Coordinates with phlebotomist proper and complete forms necessary for off-campus/client activities. Communicates with and assists with all physician/ patient/client needs. Processes requisitions and scripts, order entry/specimen submission, courier services, technical inquires, and the dispatching of phlebotomists both on and off campus. General duties to include confidential patient information, report filing, logging, faxing, telephones and light typing. Experience Required Previous computer experience preferred Good communication and customer services skills. Experience with LOS client support services, Epic, Sunquest, LIS and COPIA System user activity. Pleasant and professional attitude, including well developed interpersonal skills. Ability to make progress on multiple assignments under time constraints. Education Requirements High school graduate or GED. Salary Min ($) USD $16.50 Salary Max ($) USD $24.00