Customer Experience Representative NBR Equipment Inc - Cranbury, NJ Due to

DRAMATIC GROWTH

Distribution company is

URGENTLY

in need of an experienced Customer Experience Representative to work in our Cranbury, NJ Office. With focus on order entry and follow-up Job Description Answer customer inquires via e-mail or telephone in a timely manner Process purchase orders received via e-mail or fax and ensure accuracy of the order details Acknowledge order confirmation to customers via fax or email Maintain customer accounts information and conduct follow-up calls Maintain a strong working relationship with the sales team Establish and maintain a professional liaison with all departments Resolve order issues such as shortages, overages, returns or discrepancies Qualifications Experience a must. Excellent verbal and written communication skills Ability to listen, empathize, and effectively handle challenges in a professional manner Ability to build and maintain customer relationships Ability to maintain a positive attitude in a fast-paced team environment Attention to detail and the ability to prioritize tasks at hand Ability to follow guidelines and adjust to changes when required Desire to grow with the company Proficiency with Microsoft Office Quick Books Knowledge a PLUS Experience with ERP systems College degree preferred

Job Type:

Full-time' '

Work Remotely No Job Type:

Full-time Pay:

$52,000.00 per year

Benefits:

Health insurance Paid time off

Education:

Associate (Required)

Experience:

Customer Service:

1 year (Required)

Work Location:

In person