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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Customer Service Rep (CSR) with strong technical knowledge needed for a parts manufacturer located in Gloucester County, NJ.
Job location:
Swedesboro, NJ Hours:
8am-5pm, Monday to Friday Pay rate: $45,760 to $52,000 Annually ($22
•25 Per Hour), Dependent on
Experience Required Key Skills:
Strong technical knowledge & Computer skills
•Microsoft Office, Outlook, & Excel 2 years experience in customer service and/or technical sales support Excellent interpersonal and communication skills
•verbal and written Ability to process confidential company information Technical educational background and/or technical work experience is highly preferred Scope of Work includes but not limited to: Frequent interaction with customers to resolve issues and answer inquiries regarding products, services, and policies Provide Technical clarification (with service, engineering, etc.) for quote requests and quotes preparation Maintain current customer and clientele records
Order Processing:
Answer incoming calls and/or inquiries | Take orders and prepare quotes | Verify prices and review quote comparisons | Place part orders with suppliers | Follow up on delivery times and order status | Provide invoices to customers Locate spare parts in electrical and mechanical drawings Maintain Inventory
•Keep lists and track of parts warranties Review and verify service and/or trip reports from engineers for requirements Maintain an organized workspace and properly file documents, updates, and product information
Apply Online Here:
https://kayepersonnel.com/employment-application/ OR
STOP BY & APPLY AT
Kaye Personnel, Inc. 1868 Marlton Pike E. Cherry Hill, NJ 08003 856-489-1200 Be sure to bring 2 forms of ID and a current resume. We offer benefits including medical, dental, eye vision comprehensive plans, direct deposit as well as Holiday Pay and Referral bonuses! #NowHiring #CustomerService #Technical #CSR #Technology #Warehouse #Clerical #InOffice #Manufacturer #OrderProcessing #
OrderFulfillment Job Type:
Full-time Pay:
$45,760.00
•$52,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Experience:
CSR:
2 years (Required)
License/Certification:
Driver's License (Required)
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance