Customer Payments & Support Specialist

CROSSTOWN PLUMBING SUPPLY

East Orange, NJ Job Details Full-time $19 - $22 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Opportunities for advancement Qualifications Cash amount verification Client inquiry handling High school diploma or GED Cash register operations Retail math Full Job Description Job Overview Crosstown Plumbing is a very busy supply store that has been supporting neighborhood contractors and homeowners for generations. Located in East Orange, NJ, we are looking for dependable Customer Payments & Support Specialist who thrives in a very busy environment and wants to play an important role on a great team. This role serves as the first impression of the company, but is also responsible for processing customer payments and completing daily office tasks , such as stocking the office and answering the phone. You will be responsible for providing customers with the best possible experience, while also managing the cash register. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be comfortable using a calculator. Please note this role requires occasional weekend hours and mandatory overtime (paid time and a half!) as our store needs constant coverage. Hours during the week are typically 7:30-5:30/6pm and weekends are 9-2pm. If this sounds of interest to you, we want to hear from you. Duties Greet customers, answer phone calls, and provide helpful, professional service. Process customer payments, including high-value cash, checks, credit cards, and account payments , with accuracy and care. Monitor the cash drawer throughout the day and ensure all transactions are correct. Help with office tasks such as filing, scanning, stocking supplies, and keeping the workspace tidy. Assist with pick-up orders and make sure payment details and paperwork are completed correctly. Work with the team to solve issues and keep operations running smoothly while proving the best customer service. Experience 2+ years of experience in office support, check cashing, or banking for businesses highly preferred. Proven ability to handle large cash amounts responsibly and do mental math without relying on a register. A positive attitude, clear communication, and willingness to help. Strong attention to detail and good organizational skills. Ability to work weekend or overtime hours when needed. High School Diploma or GED required; some college is a plus. Basic Microsoft Office skills, especially Excel. Other ad-hoc requests as needed Work Environment & Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Work is performed in an office, showroom, and plumbing supply warehouse environment with regular interaction with customers, vendors, and team members. Benefits Competitive hourly pay of $19-$22 per hour , based on experience. Comprehensive medical benefits. Dental insurance. Vision insurance. Paid vacation and sick time. 401(k) retirement plan. Ongoing training and development. Opportunities for career growth and advancement. Company SWAG. Annual holiday party. Complimentary snacks for employees. Why Join Crosstown Plumbing? At Crosstown Plumbing, we believe our people make the difference. We're committed to providing excellent customer service while creating a supportive, team-oriented workplace where experienced professionals can grow their careers. If you're looking for a company that values your plumbing knowledge and customer service skills, we'd love to hear from you.

CROSSTOWN PLUMBING SUPPLY

is an Equal Opportunity Employer . We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce and providing equal opportunities for all individuals to succeed.

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Do you have plumbing industry experience ?

Work Location:

In person