Customer Service Representative

We are looking for a Customer Service Representative to join a team in New Jersey in a contract-to-permanent capacity. This hybrid position offers a schedule of four days on site and one day remote, with some flexibility based on availability. The role focuses on supporting daily customer operations through order coordination, shipment handling, and accurate recordkeeping while delivering responsive service across phone and email channels.

Responsibilities:

• Manage customer order entry with accuracy and ensure information is updated correctly in company systems.
• Coordinate outbound shipments by preparing orders for processing and confirming they are sent on time.
• Accept incoming deliveries, document received items, and maintain organized shipment records.
• Monitor inventory counts and update stock information to help maintain reliable product availability.
• Provide timely support to customers through inbound calls, outbound follow-up, and email communication.
• Use Salesforce and other internal tools to track customer activity, order details, and service updates.
• Assist with scheduling needs and related administrative tasks that support customer service operations.