Education Required:

• High school diploma or equivalent required.

Job Requirements:

• Minimum of 2+ years of customer service, sales support, or call center experience.
• Experience handling customer inquiries related to sales, promotions, installations, and general communications.
• Proven ability to resolve customer claims and complaints professionally, fairly, and in compliance with consumer protection laws and company policies.
• Strong knowledge of customer service principles and best practices.
• Excellent verbal and written communication skills.
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to build and maintain positive customer relationships.
• Experience documenting customer interactions using CRM or customer service software.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and computer applications.
• Ability to interpret and follow established procedures, policies, and work instructions.
• Strong organizational skills with the ability to manage multiple customer requests in a fast-paced environment.
• Ability to analyze customer feedback and contribute to continuous service improvement initiatives.
• Demonstrated attention to detail and accuracy when processing customer information.
• Ability to work independently while collaborating effectively with cross-functional teams.

Job Summary:

• Provide exceptional customer service by responding to customer inquiries related to sales, promotions, installations, and communications.
• Resolve customer claims and complaints fairly, efficiently, and in compliance with consumer protection laws and company policies.
• Build and maintain positive customer relationships through professional communication and timely issue resolution.
• Support customer education and organization-wide communication initiatives.
• Analyze customer feedback and survey results to identify opportunities for service improvements.
• Recommend and support implementation of process improvements that enhance the customer experience.
• Accurately document customer interactions and maintain customer records in company systems.
• Collaborate with internal departments to resolve customer issues and ensure timely follow-up.
• Follow established procedures, work routines, and technical guidelines to complete daily responsibilities.
• Apply knowledge gained through experience and training to make decisions within defined policies and procedures.
• Deliver consistent, high-quality customer support while meeting productivity and service expectations.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.