STIAC is a rapidly growing textile rental company based in Farmingdale, NJ, that prides itself on delivering exceptional service to its customers. We specialize in providing high-quality textile rental solutions to businesses across various industries. As we continue to expand our operations, we are seeking a dedicated Customer Service Representative to join our team and contribute to our mission of offering the best possible service to our valued clients.

• Job Summary:

• We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

• Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat
• Acknowledge and resolve customer complaints
• Process orders, forms, applications, and requests
• Provide product/service information to customers
• Upsell products and services when appropriate
• Perform data entry tasks accurately and efficiently
• Conduct outbound calls to follow up on customer interactions

• Requirements:

• Proven customer support experience or experience as a client service representative
• Strong phone etiquette and active listening skills
• Ability to speak multiple languages including Spanish is a plus
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively Join our team and enjoy a competitive salary, opportunities for career growth, and a supportive work environment.

If you have a passion for customer service and enjoy helping others, we would love to hear from you!

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

Paid time off

Shift:

8 hour shift Day shift No nights

Work Location:

In person