Insurance Customer Service Representative

Insurance Customer Service Representative Fort Lee, NJ Job Details Full-time $57,000 - $62,000 a year 1 hour ago Benefits Health insurance Paid time off Qualifications Spanish Phone communication Homeowners insurance knowledge English Property & Casualty License Cross-selling 1 year Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview Allstate Just Repriced in New Jersey. That Changes Everything . While other agencies in this market are watching their books shrink because of rate problems, we're on the other side of that equation. Allstate's recent New Jersey repricing means we're winning quotes we couldn't touch six months ago, and our phone is ringing with real retention and growth opportunities. For a service professional, that's the difference between spending your day processing cancellations and spending your day taking care of clients who are actually happy to be here. If you're licensed and tired of defending rate increases you can't control, read on .

Salary Range:

$57,000.00 - $62,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Health Insurance Hands on Training Mon-Fri Schedule Paid Licensing Requirements What We're Looking For Active New Jersey P&C license (required) At least 1 year of experience in an insurance agency or carrier service role Professional phone presence and written communication Comfortable working in a structured office environment Bilingual English/Spanish a plus Reliable, punctual, and team-oriented About The Carballo Agencies We're an Allstate agency based at 897 Palisade Ave in Fort Lee, NJ, serving Bergen County and the surrounding area. We're growing, we're stable, and we care about doing right by our clients and our team. If you want to join an agency where service work is taken seriously and where your license actually means something, we'd like to talk. Responsibilities We're looking for a Licensed Insurance Customer Service Representative to join our Fort Lee office full-time. This is an in-office, desk-based role supporting our personal lines book — auto, home, umbrella, and related coverages. You'll be the person our clients talk to when they need something done right. Policy changes, renewal reviews, billing questions, certificates, coverage walk-throughs. The work is steady, the book is stable, and the team you'd be joining actually answers the phone. There's a cross-sell component built into the role — when you're already on the phone helping a client, noticing that they're missing umbrella coverage or that their teen just got their license is part of doing the job well. But this is not a commission-only sales role, and you won't be cold-calling leads. You'll be taking care of people who are already ours. What You'll Be Doing Servicing an existing book of personal lines clients by phone, email, and in person Processing endorsements, renewals, cancellations, and policy changes accurately Handling billing inquiries and payment issues with professionalism Conducting annual coverage reviews and identifying cross-sell opportunities Preparing and issuing certificates of insurance and proof-of-insurance documents Working directly with Allstate underwriters and service teams to resolve client issues Maintaining accurate documentation in our agency management system About Us The Carballo Agencies, an energetic Allstate agency, empowers clients with comprehensive insurance solutions. We foster strong community relationships, offering personalized auto, home, life, and business coverage. Join our professional team dedicated to protecting what matters most and building lasting client trust.