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Retail Services WIS Corporation
Retail Experience Specialist - Sussex County Area
Career Insights for Customer Service Representative (General)
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Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Retail Experience Specialist
- Sussex County Area
- NEW Higher Starting Pay!
Starting Wage:
$20.00- $21.
- no checkout line. Customers love it because it saves time, clips coupons, makes savings visible, and turns a normal grocery store into an easy, modern, and magical experience. Travel and training wages vary by location. Ask your recruiter for details. Benefits of Working with WIS! Start Immediately
- Get hired and trained quickly! Be a Trendsetter
- Work with cutting-edge retail tech that's changing the game. Earn More
- Referral bonuses for bringing friends on board. Grow With Us
- Career advancement opportunities in a growing company. Travel Perks
- Paid travel and occasional overnight stays. Flexible Scheduling
- Work traditional or non-traditional hours that fit your lifestyle. Stay healthy, your way! Access employee-paid health insurance at competitive group rates—because peace of mind should come standard. Supportive Culture
- We celebrate diversity and value your unique talents.
What We're Looking For:
Do you enjoy talking with people and can strike up a friendly conversation with strangers? Can you read the room well and can tailor a quick pitch to whoever is in front of you- a senior, a parent, a customer in a hurry, a cost-oriented shopper? Do you like new technology and feel comfortable showing it off, even if it's new to you? Are you reliable and self-directed
- you show up on time, follow the demo process compliantly, and complete your end-of-shift admin without being reminded?
What Success Looks Like:
Two things drive success in the role: the number of demos you complete and the number of those demos that turn into a customer shopping with Caper. Both are measurable. The most important habit is consistency- showing up, being friendly/professional, running the demo the way you're trained, and capturing every demo so your work is counted .
What You'll Do:
Drive Adoption- Demo the cart with customers so they will use the Caper Cart. Create Buzz
- Engage shoppers and introduce them to the Caper Cart experience. Show & Tell
- Deliver quick, fun tutorials that highlight the cart's coolest features. Be the Go-To Expert
- Troubleshoot on the spot and keep things running smoothly. Collect Insights
- Gather feedback and share it with our tech team to improve the experience. Collaborate
- Partner with store teams to ensure a seamless rollout. Deliver WOW Moments
- Provide top-tier service and leave every customer smiling.