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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Customer Service Representative at Insight Global Customer Service Representative at Insight Global in Hainesport, New Jersey Posted in 1 day ago.
Type:
full-time
Role:
Customer Service Representative Type:
Permanent Full-Time Location:
Mount Laurel, NJ Rate:
$44,720/yr
JOB DESCRIPTION
Insight Global is hiring for Customer Service Representative/Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You'll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members' lives. You will provide High Level Customer Service to all Participating Members answering phone calls to assist members with any issues/concerns.
REQUIRED SKILLS AND EXPERIENCE
1+ Year of Customer Service Experience High School Diploma or Equivalent Strong and patient communicator who is able to empathize with customers
NICE TO HAVE SKILLS AND EXPERIENCE
Life and Health License Healthcare advocate or specialist experience AHIP Training and Certificate We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy:
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.