Hours vary, afternoon shifts

Responsibilities:

Respond to inquiries from the public concerning the availability of community and/or government resources. Assess callers' needs and screen for services and programs according to protocols. Collect information and enter into call management systems. Follow all Standard Operating Procedures for call handling service delivery. Capture changing information on resources and eligibility requirements as informed by agencies and callers; forward information to Database Department staff. Perform other related duties as assigned. Other duties as assigned. Candidates should be possess the following computer skills: Basic computer proficiencies (typing, navigating web pages), & Data entry (attention to detail & ability to following series of simple instructions)

Qualifications:

Two or four-year college degree in health or human services preferred. Previous call center experience providing information and referral or other hotline service, or related customer service; experience working with a social service organization preferred. Proven ability to work effectively with people of diverse ethnic and socio/economic backgrounds. Working knowledge of standard business application software programs; ability to type and use multiple programs at one time. Ability to actively listen and respond to people in need Become Inform USA Certified upon eligibility

Key Competencies:

Strong oral and writing communication skills Problem solving Reliability Attention to detail Cooperation / Teamwork Proficient keyboard skills Soft Skills/Traits Empathy & compassion Friendly (esp. tone of voice) Ability to be calm under pressure Patient Good communicator (clear & concise)

Pay:

From $19.00 per hour

Work Location:

In person